Shipping & Exchanges

Where do you ship?

We ship nationwide from Ayden, NC. Shipping is calculated based on the item's weight & your address. 

I'm local, how can I get my order without paying for shipping?

We offer a FREE local delivery option if you are in the Greenville, Winterville or Ayden areas. Once you place your order, we will be in touch to set up a delivery time that works for you! 

What if my items is damaged in shipping?

We take great care to pack all orders carefully, but if something does happen in transit, please contact us as soon as possible. Email frances@francesvirginiadesigns.com with photos of the damaged items and the shipping box. Once we receive your email, we'll determine next steps. 

Emails for damages MUST be received within 7 days of delivery date.  Anything received later than that will not be eligible for exchange or refund.

 

Return & Exchange Policy 

Returns are available for STORE CREDIT or EXCHANGE ONLY. Returns/exchanges are accepted within 7 days of delivery date. Items must be returned unopened/unused and in their original packaging. You can request a return by emailing frances@francesvirginiadesigns.com.

Returns/exchanges will NOT be accepted on vintage items, they are final sale.

Shipping charges are nonrefundable. Any return shipping charges are to be paid by the customer.